Privacy Policy

Mary Brooking Sports Massage and Remedial Therapy

You can contact me by e-mail about privacy at mary@marybrooking.co.uk


Introduction

This is a notice to inform you of our policy about all information that we record about you. It sets out the conditions under which we may process any information that we collect from you, or that you provide to us.

We take seriously the protection of your privacy and confidentiality. We understand that you are entitled to know that your personal data will not be used for any purpose unintended by you, and will not accidentally fall into the hands of a third party.

We undertake to preserve the confidentiality of all information you provide to us.

Except as set out below, we do not use, share or disclose to a third party, any information collected under this contract or otherwise.

We are obliged to inform you what personal data we hold about you, or may hold at some future date. We must tell you how we propose to use that data and give you other information.

We shall process the following basic personal data:

- your name, age, personal address,

- private email address.

- telephone number

- all other information you gave to us including your medical history

- financial information processed through the online booking system

- information supplied to us by a third party for example any other practioners involved in your care whom you give us permission to contact

We receive, collect and store any information you enter on our website, our booking website or provide us in any other way.

My site is hosted on the Wix.com platform. Wix.com provides us with the online platform. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall. 

Data Protection Legislation requires us to determine under which grounds we process different categories of your personal information and to notify you of the basis for each category.

We use your information in order to provide you with massage and therapy services.

We process this information on the basis there is a contract between us, or that you have requested we use the information in order for our services to be most effective.

We shall continue to process this information until the contract between us ends or is terminated by either party under the terms of the contract.

Information we process with your consent

Only when you have given us explicit permission to do so for example by signing up to our newsletter or by booking a treatment and providing information through the online booking system, do we process your personal information under the basis of consent.

We continue to process your information on this basis until you withdraw your consent or it can be reasonably assumed that your consent no longer exists.

You may withdraw your consent at any time by telling us. However, if you do so, you may not be able to use our services further.

Specific uses of information you provide to us

Booking and online consultation enquiries

We use your personal information to arrange, process and confirm your booking or online consultation and to answer any pre-booking enquiry you may have. 

Communicating with you

When you contact us, whether by telephone or by e-mail, we collect the data you have given to us in order to reply with the information you need.

We record your request and our reply in order to increase the efficiency of our business.

We keep personally identifiable information associated with your message, such as your name and email address so as to be able to track our communications with you at a later time.

Dealing with complaints

When we receive a complaint, we record all the information you have given to us.

We use that information to resolve your complaint.

If your complaint reasonably requires us to contact some other person, we may decide to give to that other person some of the information contained in your complaint. We do this as infrequently as possible, but it is a matter for our sole discretion as to whether we do give information, and if we do, what that information is.

If we think your complaint is vexatious or without any basis, we shall not correspond with you about it.

We may compile statistics from information relating to complaints to assess the level of service we provide, but not in a way that could identify you or any other person.

Management of your information

Access to your personal information

At any time you may review or update personally identifiable information that we hold about you.

To obtain a copy of the information we hold about you, please contact us mary@marybrooking.co.uk

Removal of information

If you wish us to remove personally identifiable information from our records, you should contact us at mary@marybrooking.co.uk.

Verification of your identity

When we receive any request to access, edit or delete personal identifiable information we shall first take reasonable steps to verify your identity before granting you access or otherwise taking any action. This is important to safeguard your information.


Post termination

We shall not destroy or delete all your data and retain such personal data for six years, for these reasons:

for accounting and taxation purposes;

to provide evidence if required in connection with a legal claim;

for any other reason where the law provides a six years limitation period;

If any event occurs which requires us lawfully to continue to retain data beyond that period, then we may do so.


We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.